How does [Loading...] d/b/a Apex Cardmember Services protect your privacy and security online?

Last Revised: January 2024 SECURITY
Protecting your privacy and the security of your account is important to us. To ensure the security of all your transactions, we:
  • Build information protection right into our technology, using industry accepted security standards.
  • Use strong Transport Layer Security (TLS) and Secure Socket Layer (SSL) encryption methods to prevent information from being read during transmission between our systems and your web browser.
  • Use multi-layered authentication methods to control access to customer information. If we detect you are accessing your account from a computer you have not used before, we ask additional questions before access is granted.
  • Continuously monitor site activity to ensure external communication only occurs for approved purposes.
  • Ask you to create a unique user name, password, and security questions when you register for online account access.
  • Proactively disconnect your connection after 15 minutes of inactivity.
  • Use multiple firewalls and other network security devices.
  • Send you email alerts when certain changes are made to your account or online profile, like when your password is reset.
KEEPING YOUR ACCOUNT SECURE
Tips for keeping yourself safe online:
  • Your password should be easy for you to remember, but difficult for others to guess.
  • Never write your password down; if you need help remembering, we recommend writing down a hint and keeping it in a secure location, away from your computer.
  • Do not use the "save password" function included in some Internet browsers.
  • Never leave your session unattended, especially if you are using a shared computer, and always log out of your session when you're finished.
  • Be sure your computer always has the latest software updates installed, including the most recent anti-virus, anti-spyware, and firewall software.
  • Bookmark the financial websites you use most often, and use these to access your account.
EMAIL SAFETY
Email is a quick, safe way for us to communicate with you regarding your account. However, if you receive an email that seems suspicious, there are steps you can take to ensure your account information stays secure:
  • Remember, we will never ask you for your personal information via email, e.g. account password, Social Security number, or bank account number.
  • If you receive an unexpected or unsolicited email requesting personal or financial information, or asking you to provide account or log-in information, don't respond directly. Instead, contact us using the information provided on the "Contact Us" page or on your billing statement.
  • Rather than clicking on a link included in an email, we recommend you use a bookmarked URL to access the website, or manually type in the correct URL into your browser.
  • Never open an attachment if you're not certain where the email originated.
TELEPHONE SAFETY
On certain occasions, we may contact you by phone. If you receive a phone call from someone claiming to be your financial institution:
  • Remember, we will never ask you for your personal information, e.g. account password, Social Security number, or bank account number. Never give out personal information or account details unless you've initiated the call.
  • If you are at all uncertain about the individual contacting you by telephone, hang up and call us at the phone number listed on the "Contact Us" page or on your billing statement.